Bank Sound Masking Installation: Bank of America in Jacksonville, FL

• Project: Sound masking installation for banking facility
• Address: 9550 Regency Square Blvd, Jacksonville, FL 32225
• Facility Type: Bank & Customer Service Center
• Client: Bank of America
• Objective: Improve speech privacy & reduce distractions
• Scope: Install Lencore i.Net system with digital controls

Bank of America in Jacksonville was renovating one of its financial service locations when the general contractor contacted Commercial Acoustics for a bank sound masking solution. Like many banks and financial institutions, BOA recognized that speech privacy was critical to protect customer information and transactions. In addition, raising the ambient background noise level reduces distractions for employees, helping maintain productivity in open areas.

• Confidentiality: Protect customer transactions & sensitive data
• Focus: Reduce noise-related distractions for staff
• Trust: Enhance the banking experience through privacy measures

For banks, confidentiality is as much about acoustics as it is about cybersecurity. While millions are invested in digital protection, the risk of information being overheard remains a real concern. Commercial Acoustics partnered with Bank of America to deliver a bank sound masking strategy that reinforced privacy at the branch level, ensuring both employees and customers benefit from a quieter, more controlled environment.

• Infrastructure: Cat 5 cabling to integrated system controls
• Hardware: Ceiling-mounted speakers on J-hooks & brackets
• Calibration: Tuned to 45–46 dBA for balanced coverage

Following demolition, our team installed ceiling grid and ran Cat 5 cable to the sound masking speakers and controls. Using powder-actuated fasteners, J-hooks and brackets were securely attached to the concrete ceiling for efficient speaker installation. Once installed, the speakers were calibrated to create a consistent, even masking spectrum across the space. Careful placement avoided “hot spots,” ensuring customers and staff never detect the direct source of sound.

• Speech Privacy: Limits the risk of conversations being overheard
• Productivity: Reduces annoyance from background distractions
• Integration: Fully compatible with building control systems

The Lencore i.Net system provided Bank of America with digital bank sound masking that integrates seamlessly into existing building systems. This approach allowed the renovation team to incorporate advanced acoustic control without adding complexity to the construction schedule. With simple adjustments available through a tablet or web interface, the system delivers flexibility for branch managers who need real-time control over the acoustic environment.

For banks and financial institutions, bank sound masking provides more than just comfort—it strengthens privacy, reduces noise-related distractions, and supports overall productivity. By eliminating the need for costly rewiring or disruptive modifications, the Lencore i.Net system offered Bank of America a reliable, integrated solution that aligned with both operational demands and customer service goals.

Commercial Acoustics delivered a bank sound masking solution that strengthens both privacy and productivity at Bank of America’s Jacksonville branch. By installing a fully integrated system, we helped create an environment where staff can focus and customers can conduct business with confidence.

For architects, general contractors, and financial institutions, this case demonstrates how sound masking can become a critical component of branch design. With growing concerns around speech privacy and noise distractions, implementing sound masking is an investment in both customer trust and employee performance. To explore tailored acoustic solutions for your next project, contact our team today.