MidFlorida Credit Union employees found themselves struggling with voice carryover in their headquarters’ call center. With calls being placed continuously by the many employees in the center, background noise built up and became a real problem for workers who were unable to hear over the noise created by their coworker’s calls.
The excessive background noise was distracting workers and creating a difficult environment for them to focus in. The difficulties and frustration created by this type of noise problem can lead to decreased productivity and harm performance.
See our Commercial Office Sound Masking System
Solving Call Center Noise Issues with Sound Masking
This Credit Union employed the help of Commercial Acoustics in the hopes of resolving the situation before it became even more problematic. One of our soundproofing specialists assessed the building and recommended the installation of several carefully spaced speakers throughout the center. Once in place, the sound masking speakers play a white noise designed to eliminate background noise in critical listening environments.
Sound Masking is often the ideal application in call centers and other open work spaces, since speech privacy and comfort is the primary concern. While there are often proponents to add acoustical absorption panels or other acoustic treatment products, these will only reduce the reverberation in the room, but not greatly affect the privacy between source and receiver. Speech privacy can be especially important when financial data or other private information is being exchanged (as is often the case in healthcare and legal facilities).
Read: How Sound Masking Works
The background noise was effectively masked by the equipment we installed, solving the call center’s problem and improving the overall quality of the workplace. The newfound quiet will allow for greater concentration among employees and likely lead to an increase in productivity.
The Commercial Acoustics Team is happy to have played a significant role in the bettering of this credit union’s call center. Generally speaking, Call Centers deal with a large number of noise complaints due to background noise. This ambient noise fluctuates causing microphones to pick up unwanted conversations. By providing Call Center Sound Masking, operators can expect a more private, relaxed discussion without a poor acoustic environment.
