Solving Hospital Noise Complaints
The management from a hospital in central Florida requested an assessment and potential solutions to improve their sound rating scores in their facility. Specifically, the intent was to study and improve the HCAHPS question of whether patients find their environment “Always Quiet at Night”, and the corresponding improvement in patient care quality.
Commercial Acoustics planned and executed an acoustic study on premises, and completed related research, to outline an appropriate mitigation plan for the hospital noise levels. All measurements in this sound study were completed with a Class 1 Sound Pressure Level (SPL) meter and included time- and spatial-logged data to determine exactly when and where the various noise sources are occurring. Furthermore, all events were classified by type, and any anomalies were noted.
By addressing the leading causes of sound and implementing a Noise Reduction Program, the hospital is on its way to delivering exemplary patient care in regards to sleep (in addition to other patient satisfaction metrics).
This is a problem that many, if not all, hospitals face – yet few address it comprehensively. A sound study is critical to isolate the source of each of the noise issues, then they are prioritized and mitigated individually. Many of the issues are addressed via behavioral change, while others may require architectural modifications. By implementing a mixed-approach, most hospitals may expect to achieve significant results within the first 3-6 months of a Noise Reduction effort.