MidFlorida Credit Union Call Center – Case Study

MidFlorida Credit Union employees found themselves struggling with voice carryover in their headquarters’ call center. With calls being placed continuously by the many employees in the center, background noise built up and became a real problem for workers who were unable to hear over the noise created by their coworker’s calls.

The excessive background noise was distracting workers and creating a difficult environment for them to focus in. The difficulties and frustration created by this type of noise problem can lead to decreased productivity and harm performance.

This Credit Union employed the help of Commercial Acoustics in the hopes of resolving the situation before it became even more problematic. One of our soundproofing specialists assessed the building and recommended the installation of several carefully spaced speakers throughout the center. Once in place, the sound masking speakers play a white noise designed to eliminate background noise in critical listening environments.

The background noise was effectively masked by the equipment we installed, solving the call center’s problem and improving the overall quality of the work place. The newfound quiet will allow for greater concentration among employees and likely lead to an increase in productivity.

The Commercial Acoustics Team is happy to have played a significant role in the bettering of this credit union’s call center.

Fernando Eguez